9c99 Privacy Policy — Your Data, Your Rights
This Privacy Policy explains what personal information 9c99 collects, how it is used, and the steps taken to keep it secure. We are committed to protecting the privacy of every player on our platform.
Privacy at a Glance
The summary below highlights the key points of this Privacy Policy. It is intended for convenience only and does not replace the full policy document below, which all players are expected to read.
Data Collected
Name, contact details, payment info, device and usage data.
SSL Security
All data is transmitted over SSL-encrypted connections.
No Data Selling
9c99 never sells your personal data to third parties.
Your Rights
You may access, correct or request deletion of your data at any time.
Cookies Used
Essential and analytics cookies are used to improve your experience.
Contact Us
Email [email protected] for any privacy-related queries.
1. Information We Collect
9c99 collects personal information in two broad categories: information you provide to us directly, and information collected automatically when you use the platform. Both categories are necessary to provide a safe, functional, and compliant online casino and sports betting service to players in Bangladesh.
Information You Provide Directly
- ▸Registration data: your full name, date of birth, residential address (district and division in Bangladesh), email address, and mobile phone number used to create your 9c99 account.
- ▸Identity verification documents (KYC): national identity card, passport, or other government-issued photo identification submitted when verification is required for withdrawal processing or account security.
- ▸Financial information: details of the payment methods you use to deposit and withdraw funds on 9c99, including your bKash, Nagad, Rocket or bank account identifiers (account number or registered mobile number). Full card numbers or full mobile banking PINs are never stored by 9c99.
- ▸Communications: messages, queries, complaints or other content you send to 9c99 customer support, including chat logs and support ticket content.
Information Collected Automatically
- ▸Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator. This data helps 9c99 optimise the platform for Bangladeshi mobile users on Android and iOS devices.
- ▸Usage and behavioural data: pages visited, games played, bets placed, session duration, navigation paths, and feature interactions within the 9c99 platform. This data is used for platform improvement, fraud detection, and personalisation.
- ▸Cookie and tracking data: session identifiers, preference cookies, and analytics data as further described in the Cookies section of this policy.
2. How We Use Your Information
9c99 uses the personal information we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those stated here without first obtaining your consent.
- ▸Account creation and management: to register your 9c99 account, verify your identity, manage your account settings, and process your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- ▸Platform provision and improvement: to deliver the core casino and sports betting services of 9c99, to diagnose technical issues, and to continuously improve performance, game loading speed, and usability across mobile devices used in Bangladesh.
- ▸Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, account takeovers, money laundering, and any other conduct that violates 9c99's Terms and Conditions or applicable law.
- ▸Legal and regulatory compliance: to fulfil our obligations under applicable law, including age verification (21+ requirement), anti-money laundering (AML) checks, and responding to lawful requests from competent authorities.
- ▸Customer support: to respond to your queries, resolve account issues, process complaints, and follow up on transactions that require clarification or manual review.
- ▸Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour, and to enforce the tools described in 9c99's Responsible Gaming policy, including deposit limits and self-exclusion requests.
3. Legal Basis for Processing
9c99 processes your personal data on one or more of the following lawful grounds, depending on the specific processing activity:
- ▸Contractual necessity: processing is required to perform the agreement between you and 9c99 — for example, to operate your account, execute bets, and process payments.
- ▸Legal obligation: processing is necessary for 9c99 to comply with applicable law, including age verification requirements, AML regulations, and responses to lawful authority requests.
- ▸Legitimate interests: processing is carried out to pursue 9c99's legitimate interests in fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
- ▸Consent: where processing is based on your consent — for example, receiving optional marketing communications — you may withdraw your consent at any time by contacting 9c99 support without any adverse effect on your account.
4. Sharing Your Information
9c99 does not sell, rent or trade your personal information to any third party. Your data may be shared only in the following limited circumstances, and only to the extent necessary for the stated purpose:
- ▸Payment processors: 9c99 shares the minimum financial data required with payment service providers (such as bKash, Nagad, and Rocket) solely to process your deposits and withdrawals. These providers have their own privacy policies and are bound by data processing agreements with 9c99.
- ▸Game content providers: game studios and content licensors whose games appear on the 9c99 platform may receive anonymised or pseudonymised session data for the purpose of game performance monitoring and RNG certification audits. No personally identifiable information is shared with game studios.
- ▸Fraud prevention and security services: 9c99 may share data with specialist fraud detection and AML compliance service providers to detect and prevent financial crime. These providers are contractually bound to handle data securely and use it only for the contracted purpose.
- ▸Legal and regulatory authorities: 9c99 may disclose personal data to competent regulatory or law-enforcement bodies when required to do so by applicable law, a court order, or a lawful regulatory directive. 9c99 will only disclose the minimum amount of data required to satisfy the legal obligation.
5. Payment Data and Financial Privacy
When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, the payment transaction is facilitated through the respective payment provider's own infrastructure. 9c99 receives a transaction confirmation reference and the registered account identifier (such as a mobile number) associated with the payment, but does not receive or store your full mobile banking PIN, internet banking password, or complete card details.
All transaction records — including deposit amounts, withdrawal requests, and payment method references — are retained for a minimum period required by applicable financial record-keeping obligations. These records are encrypted at rest and access is restricted to authorised 9c99 personnel only.
6. Cookies and Tracking Technologies
9c99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device by your browser when you visit the 9c99 platform. The following categories of cookies are used:
Cookie Categories
- ▸Strictly necessary cookies: these are required for the platform to function. They include session authentication tokens that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
- ▸Analytics and performance cookies: these collect anonymised data about how players use the 9c99 platform — which games are most popular, how long sessions last, and which pages are visited most frequently. This data helps 9c99 improve the platform experience for players across Bangladesh.
- ▸Preference cookies: these store your platform settings such as language preference and display options so that you do not need to reconfigure them each time you visit 9c99.
Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling strictly necessary cookies will affect your ability to log in and use the 9c99 platform. Disabling analytics or preference cookies will not prevent you from accessing the platform but may reduce the quality of your experience.
7. Data Retention
9c99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the lifetime of your account plus a minimum of five years after account closure; transaction records are retained for a minimum of five years in line with financial record-keeping requirements; KYC documents are retained for a minimum of five years after the end of the business relationship; support communications are retained for a minimum of two years from the date of the last interaction.
When your personal data is no longer required for any lawful purpose, 9c99 will securely delete or anonymise it in accordance with our internal data disposal procedures. You may request early deletion of your data by contacting 9c99 support, subject to our legal retention obligations.
8. Data Security
9c99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- ▸SSL/TLS encryption: all data transmitted between your device and the 9c99 platform is encrypted using industry-standard SSL/TLS protocols. This applies to all connections including login, deposits, withdrawals, and support chat.
- ▸Access controls: access to systems holding personal data is restricted to authorised 9c99 personnel on a need-to-know basis. All access is logged and subject to periodic security review. Administrative accounts use multi-factor authentication.
- ▸Data minimisation: 9c99 collects only the personal data that is strictly necessary for the stated purposes. Data that is no longer required is deleted or anonymised on a scheduled basis in line with our retention schedule.
9. Your Rights Over Your Personal Data
Subject to applicable law, you have the following rights in relation to the personal data that 9c99 holds about you. To exercise any of these rights, contact 9c99 support at [email protected]. We will respond to all valid requests within a reasonable timeframe.
- ▸Right of access: you have the right to request a copy of the personal data that 9c99 holds about you, together with information about how it is used and with whom it has been shared.
- ▸Right to rectification: if any personal data that 9c99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- ▸Right to erasure: in certain circumstances, you have the right to request that 9c99 delete your personal data. This right is subject to 9c99's legal obligations to retain certain data — for example, transaction records required by financial regulations cannot be deleted on request.
- ▸Right to restrict processing: you may request that 9c99 restrict the processing of your personal data in certain situations — for example, while a dispute about the accuracy of your data is being investigated.
- ▸Right to object: where processing is based on legitimate interests, you have the right to object to that processing. 9c99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the rights listed above, please contact 9c99 support in writing at [email protected]. Please include your registered mobile number and account username in your request so that we can locate your records and respond efficiently. We will acknowledge your request within 5 business days.
10. Children's Privacy
The 9c99 platform is strictly intended for adults aged 21 and above. 9c99 does not knowingly collect personal information from any person under the age of 21. If you are a parent or guardian and have reason to believe that a minor has created an account on 9c99 or provided personal data to the platform without your consent, please contact 9c99 support immediately at [email protected]. Upon confirmation, 9c99 will take prompt steps to close the account and delete all associated personal data.
11. Third-Party Links
The 9c99 platform may contain references to third-party payment providers or game studios. 9c99 is not responsible for the privacy practices of these third parties. Each third party operates under its own privacy policy, and 9c99 recommends that you review those policies before providing any personal information directly to a third-party service. 9c99 does not control and is not responsible for the content or privacy practices of any third-party service provider.
12. Changes to This Privacy Policy
9c99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, the "Last updated" date at the top of this page will be revised accordingly. For significant changes that materially affect how we process your personal data, 9c99 will endeavour to notify active account holders via a platform notice or support message prior to the change taking effect.
Your continued use of the 9c99 platform after any revision to this Privacy Policy constitutes your acceptance of the updated policy. We recommend that you review this page periodically. If you do not accept the revised policy, you should discontinue use of the platform and request account closure by contacting 9c99 support.
13. Contact and Privacy Enquiries
If you have any questions, concerns or requests relating to this Privacy Policy or the personal data that 9c99 holds about you, please contact our support team. We are available 24/7 in Bangladesh Standard Time (BST, UTC+6) and will respond to all privacy-related enquiries promptly.
Email: [email protected]
Ready to Play at 9c99?
Your privacy is protected every step of the way. Explore our casino games and sports betting markets with confidence — 9c99 keeps your personal data safe and secure.
Explore 9c99 Casino Read Our FAQ